Not quite right? Let’s swap it.
Request an exchange within 10 days of receiving your order. We bring the replacement to your door and take the original back in the same visit. No extra trips, no waiting for a return.
Four easy steps to the right fit
Watch your exchange travel from your first message to your doorstep.
-
Step 1
Message us
Within 10 days of delivery, reach us on Facebook, WhatsApp, phone or email. Tell us your order number and what you’d like instead.
-
Step 2
We confirm
We check stock for your new size, colour or item and confirm the exchange with you.
-
Step 3
We deliver
Our delivery agent brings your replacement straight to your door.
-
Step 4
Swap & done
Hand over the original item, take your new one. All done in a single visit.
One visit. Two parcels. Zero hassle.
You don’t need to send anything back first. The swap happens face to face, in a single visit.
Please keep the original item ready with its tags, invoice and packaging when the agent arrives.
You have 10 days to decide
The clock starts the day your order arrives. Try it on, live with it, and let us know before day 10 ends.
Keep it exchange-ready
To swap an item, it needs to come back just the way it reached you.
Unused
Not worn out, not washed, exactly as delivered.
Tags attached
All original Buruj tags still on the item.
Original invoice
The invoice that came with your order.
Original packaging
The bag or box it arrived in, kept safe.
Something wrong? We’ll make it right.
If any of these happen, message us with a photo and we’ll sort it out.
Wrong colour
The colour you received is different from the one you ordered.
Wrong size sent
The size delivered doesn’t match the size on your invoice.
Wrong product
You received a different item from the one you ordered.
Printing error
Wrong design, design in the wrong place, or front and back don’t match.
Faulty or not as described
The item is damaged, defective, or doesn’t match its description.
The fine print, made simple
We keep our policy short and fair. Here’s what we can’t accept, so there are no surprises.
- No cash refundsWe resolve every case with an exchange, not money back.
- No requests after 10 daysExchanges must be requested within 10 days of receiving your order.
- No used itemsItems that are used, or missing tags, invoice or packaging, can’t be exchanged.
- Subject to stockExchanges depend on the item you want being available.
Quick answers
Can I get my money back instead?
We don’t offer cash refunds. Every issue is resolved with an exchange for the right size, colour or product.
Do I need to send the item back first?
No. Keep it with you. You hand it to our delivery agent when they arrive with your new item.
What if the size or colour I want is out of stock?
Exchanges depend on stock. If your choice isn’t available, we’ll tell you when we confirm, so you can pick something else.
What details should I send when I message you?
Your order number, the item you want to exchange, and what you’d like instead. If something arrived wrong or faulty, add a clear photo.
Let’s get you the right fit.
Message us within 10 days of delivery with your order number. We’ll take it from there.